Last updated: 16th October 2026
Welcome to Tryahu—your trusted partner in electronics, Batakari smocks, men’s fashion, smart accessories and more.
These terms explain how orders, payments, delivery, collection, cancellations, returns and customer enquiries are handled.
They apply to purchases made through our website and, where relevant, orders agreed through our official customer-service channels.
Terms specifically identified as online cancellation rights apply to qualifying electronic transactions.
Nothing in these terms removes a right or remedy that cannot lawfully be excluded.
1. Contact and operating hours
Website: https://tryahu.com
Email: manager@tryahu.com
Telephone: +233 54 612 2137
WhatsApp: +233 57 344 4048
Shop Location:Dansoman–Russia Road, Accra, Ghana.
Physical shop and collection hours: Monday to Saturday, 8:00 a.m.–8:00 p.m., including public holidays falling on those days. Any exceptional closure will be communicated through our official channels.
Our online shop accepts orders at any time, subject to maintenance and service interruptions. This does not mean that customer support, order processing or delivery operates around the clock.
Times stated are Ghana time.
2. Using our website
You must be at least 18 and legally able to enter into the transaction, or have an adult place the order on your behalf.
Provide accurate contact, payment and delivery information. Keep your account login details confidential and report suspected misuse promptly.
Do not use the website for fraud, unlawful activity, unauthorised access, interference with its operation or infringement of another person’s rights.
We may restrict access where reasonably necessary to address misuse or security concerns. This does not remove our obligations concerning existing orders, refunds or personal information.
3. Product information
Product descriptions identify the model, specifications, size, colour, condition and included accessories relevant to the item offered.
Check these details before ordering and contact us if something is unclear. Accessories shown for illustration are included only where the description says so.
Screen settings may affect how colours appear. Handwoven smocks and other handmade products may have minor variations in weave, pattern or finish. Such variations do not excuse a product that is defective or materially different from its description.
Any known fault, used condition or other material limitation should be disclosed before purchase.
4. Prices, availability and order acceptance
Prices are stated in Ghana cedis unless expressly indicated otherwise.
The amount payable, including applicable taxes, delivery fees and any other agreed charges, must be disclosed before you commit to the purchase. Where delivery needs an individual quotation, the total will be confirmed before the order is finalised.
Submitting an order is a request to purchase. An automated acknowledgement confirms receipt of the request; acceptance occurs when we confirm that we can fulfil it or dispatch the goods.
Availability remains subject to confirmation. If an item is unavailable, we will explain the options. We will not substitute a different product without your agreement.
If a material price or description error is identified before acceptance, we will explain the correction and allow you to proceed at the corrected terms or cancel for a refund of any payment received. We will not impose an additional charge without your agreement.
Keep your order confirmation, receipt and payment reference. You may contact us for assistance locating a transaction record.
5. Payments
Use the payment methods available at checkout or confirmed through our official contact channels.
Payment on delivery is available within Accra only, subject to confirmation for the specific order and location. Delivery charges still apply where relevant.
Orders for delivery outside Accra require payment before dispatch unless a separate written arrangement has been expressly agreed.
For in-person collection, payment arrangements will be confirmed with your order.
An order may be held while a payment or suspected duplicate transaction is checked. A payment screenshot alone may not establish that funds have been received.
Never disclose your Mobile Money PIN, card PIN or payment authorisation code to our staff or a delivery driver.
6. Delivery and collection
We offer shop collection and delivery arrangements within Ghana, and beyond subject to the destination, product and available service.
Accra deliveries may be arranged through Uber, Bolt or another delivery provider. Charges depend on the location, service and agreed arrangements. Delivery is not automatically free.
Collection should take place after we confirm that the order is ready. Bring your order reference and any reasonable collection-verification information requested. Tell us in advance if someone else will collect on your behalf.
Delivery times are estimates unless we expressly agree a specific commitment. Traffic, weather, driver availability and other disruptions may affect timing. We will communicate significant delays when known.
For qualifying electronic orders, the statutory performance period applies unless another period has been agreed. Where the applicable period is missed, your legal cancellation rights remain available.
Please provide a reachable telephone number and an accurate delivery location. If an unsuccessful attempt results from incorrect information or the recipient being unavailable, any reasonable additional delivery cost will be explained and agreed before another attempt.
Where Tryahu arranges delivery, we remain your contact for non-delivery or transit damage. We will not reject a valid complaint simply because a third-party driver was involved.
There is no automatic three-hour delivery guarantee or GHS 15 delay payment under these terms. A specific promotion applies only where its conditions were expressly offered for your order.
7. Checking your order
Check the item, quantity, model and visible condition as soon as reasonably possible after delivery or collection.
Report a wrong item, missing component or visible damage promptly, preferably within seven calendar days of receipt. Keep the packaging and take photographs where practical.
This reporting request helps us investigate quickly. It does not remove rights concerning hidden defects, statutory cancellation or a valid warranty claim.
An unboxing video is not mandatory. Signing for delivery does not by itself waive a claim for a problem that was not reasonably apparent.
8. Cancelling an order
Contact us promptly if you wish to cancel before dispatch. We will confirm whether dispatch or any expressly authorised service has begun.
Eligible online goods purchases: you may cancel without giving a reason and without a cancellation penalty within fourteen days after receiving the goods, subject to the exceptions in Ghana’s Electronic Transactions Act.
For an eligible change-of-mind cancellation, you are responsible only for the direct cost of returning the goods. We do not impose a restocking or administration penalty for exercising that right.
Eligible online service purchases: the statutory cancellation period is seven days after the agreement is concluded. An exception may apply where the service began with your consent before that period ended.
Statutory exceptions may include goods made to your specifications, perishable goods, goods that by their nature cannot be returned, and unsealed software or audio/video recordings. An exception must genuinely apply to the transaction.
For in-store change-of-mind requests, contact us within seven days of purchase. An exchange or return may be agreed after checking the item’s condition; this discretionary arrangement does not replace rights concerning faulty or misdescribed goods.
9. Wrong, damaged, defective or incomplete items
If we supply the wrong item, an incomplete order, an item damaged before delivery to you or an item with a qualifying defect, contact us with your order details.
We may inspect the item or arrange a reasonable diagnosis to establish the problem. We will explain the findings and the proposed remedy.
Depending on the circumstances and applicable rights, the remedy may be:
- Supplying a missing component.
- Replacing the incorrect or defective item.
- Arranging an appropriate repair.
- Providing a refund.
Replacement depends on availability. You do not have to accept an unrelated substitute or store credit instead of a refund to which you are entitled.
Where the problem is our responsibility, we will arrange or cover reasonable necessary return and replacement-delivery costs. Contact us before booking a return service so that the arrangements and costs can be agreed.
A broken seal or opened package does not automatically defeat a valid claim where opening was reasonably necessary to identify the problem.
10. Return condition and product-specific considerations
Take reasonable care of an item while deciding whether to return it. Return relevant accessories, supplied components and packaging where available.
For a change-of-mind return, avoid wearing, washing, altering or using the product beyond what is reasonably necessary to inspect it.
Some products require particular care:
- Electronics: remove personal accounts, SIM cards and memory cards, and back up personal files before return. If a fault prevents this, tell us.
- Clothing and smocks: avoid washing, tailoring, staining or removing labels while assessing fit and suitability.
- Underwear, cosmetics, fragrances, supplements and personal-care products: opening, use or contamination may affect eligibility for a change-of-mind return where a lawful exception applies.
- Custom-made or personalised goods: ordinary change-of-mind cancellation may be excluded where the statutory exception applies.
These conditions do not remove valid remedies for a fault, an incorrect item, an unsafe product or a material mismatch with the description.
Damage caused after receipt by misuse, accidental impact, unsuitable installation or unauthorised alteration is not automatically a manufacturing defect. We will assess the cause rather than assume that every mark or opened package invalidates a claim.
11. How to request a return
Contact us by email, telephone or WhatsApp and provide:
- Your name and order number, receipt or other reasonable proof of purchase.
- The item concerned.
- A short explanation of the issue or your cancellation request.
- Photographs where relevant and reasonably available.
We will explain how to return the item or arrange assessment. Please do not send it to an unconfirmed address.
A timely written cancellation notice is not invalid merely because return instructions or authorisation are still pending.
If you no longer have a receipt, an order confirmation, payment reference or retrievable transaction record may help establish the purchase.
12. Refunds and payment disputes
Refunds are made through the original payment method where practicable. If that is unavailable, we will agree a suitable alternative with the payer and carry out reasonable verification.
Refunds are not restricted to cheque payments. We do not substitute store credit without your agreement.
We process refunds without undue delay. As our policy, refunds due following a valid cancellation will be made within thirty calendar days of cancellation, or sooner where the law requires. Reasonable return and verification steps do not extend a statutory deadline.
Where an electronic order cannot be fulfilled because the goods or services are unavailable, we will notify you and refund payment within seven days of that notification, as required by applicable law.
We will explain the amount refunded, any lawful deduction and the payment reference. We do not impose a blanket handling charge for resolving our own error.
If an order is undelivered, we will investigate with the delivery provider and resolve the matter through an agreed replacement, delivery or refund as appropriate. Investigation will not be used to override your legal rights.
You may also raise a payment dispute with your bank or payment provider under its procedures. Contacting Tryahu is not a requirement to surrender or delay those rights. Please disclose any refund already received so that the same payment is not recovered twice.
13. Warranties and after-sales support
Warranty coverage depends on the particular product and the terms disclosed at purchase. We do not offer a universal warranty period for every item.
Where a manufacturer’s warranty applies, assessment or repair may involve an authorised service centre. We can explain the relevant process.
A manufacturer’s warranty is additional to applicable rights against Tryahu as the seller. A defect reported after seven days is not automatically excluded solely because that period has passed.
Any chargeable repair or assessment must be explained and agreed before the charge is incurred.
14. Repairs, lay-by and other special arrangements
Repairs, device setup, data recovery, lay-by, instalment arrangements and custom orders require separately agreed terms covering the relevant scope, price, timing and cancellation conditions.
A general website listing does not by itself establish a credit facility or payment plan.
Before a device service, back up important information where possible. Access to files and accounts must be limited to what is necessary and authorised for the agreed work.
Wellness product information is general product information and does not replace individual advice from a qualified health professional.
15. Promotions and website content
Promotions apply for the stated period, products and eligibility conditions. Any restrictions should be disclosed before purchase.
Tryahu’s branding and original website content may not be copied or used commercially without permission, except where the law permits. Third-party trademarks remain the property of their owners.
Reviews must reflect genuine experience and must not contain unlawful material or another person’s private information. Moderation should not be used to conceal legitimate criticism.
16. Responsibility and events outside our control
We are responsible for fulfilling our contractual and legal obligations. These terms do not exclude liability that cannot lawfully be excluded, or remove remedies for fraud, misrepresentation, defective goods or other breaches.
If an event outside reasonable control disrupts fulfilment, we will explain the effect and available options. Such an event does not give us an unlimited right to retain payment for an unfulfilled order.
Our website may occasionally be unavailable because of maintenance, technical faults or service interruptions.
17. Privacy, complaints and governing law
Our Privacy Policy explains how personal information is handled. Accepting these terms does not automatically consent to marketing.
Contact us with a complaint using the details above. Include your order reference and the outcome you are seeking so that we can investigate.
These terms are governed by Ghanaian law. You retain access to competent courts, regulators and payment-dispute procedures. Where mandatory consumer protections from another applicable jurisdiction apply, these terms do not override them.
18. Changes to these terms
We may update these terms for future transactions and will show the revision date.
The terms agreed when your order was accepted continue to govern that order unless a lawful change is agreed with you. New wording does not retrospectively remove an existing right, remedy or express commitment.