Tryahu Shipping & Delivery Policy

Shop online anytime

Online shopping is available 24/7, all year round. Physical shop and collection: Monday–Saturday, 8:00 AM–8:00 PM, including public holidays. Ghana time. Sunday physical-shop collection is closed.

Free shop collection

Collect your order free from Tryahu Physical Shop, located at Dansoman Russia Road, Accra. Pay at collection by cash, Mobile Money or bank transfer, or pay ahead by Mobile Money or bank transfer. No deposit is required for standard ready-stock collection. Please wait for confirmation that your order is ready before visiting.

Pay on Delivery — Accra Only

Pay on Delivery is available within Accra only. Delivery charges apply and depend on your location and the agreed Uber or Bolt arrangement. We’ll confirm the fee with you before dispatch.

Eligibility depends on the management-approved Accra area list and verification of your actual address. Selecting Greater Accra, using an “Accra” label, or choosing an area with a delivery fee does not automatically grant Pay on Delivery. Unknown areas require confirmation.

We confirm who is authorised to receive payment for your order. An Uber or Bolt transport arrangement does not automatically authorise the driver to collect payment for the products.

Other Ghana destinations

For delivery outside Accra, contact Tryahu to arrange delivery. We will confirm the service, charges, payment arrangement and estimated timing before dispatch.

International quotation enquiries

Contact Tryahu before making payment. We check destination and product eligibility, then confirm the shipping service, charges, payment arrangements and estimated timing. Where applicable, customs duties, taxes and clearance arrangements are explained before you proceed.

International requests initially use quotations. Unrestricted worldwide paid checkout and fixed international delivery windows are not offered.

Timing and delivery charges

Delivery timing depends on product availability, your location and the agreed arrangement. We will confirm an estimated delivery window before dispatch. Any same-day option requires separately confirmed availability and timing.

A working configured delivery rate is shown at checkout where available. Otherwise: Delivery quote required. Free shop collection has no delivery fee. The product subtotal is not the final amount while a delivery quote is outstanding.

The quote identifies whether the fee is payable to Tryahu or directly to the driver. A driver fee is excluded from money payable to Tryahu to prevent double collection. Uber or Bolt transport alone does not authorise the driver to collect payment for products.

Payment verification

Your payment will be confirmed after receipt has been verified. Keep your transaction reference. A payment screenshot may assist verification but is not confirmation that funds have reached us.

Support

Monday–Saturday, 08:00–20:00 Ghana time, including public holidays falling on these days.

Missed calls and unanswered enquiries are followed up during the next available working hours or on the next working day.

Warranty and returns

Warranty availability and terms vary by product and supplier. Please check the product listing or contact us before purchase to confirm the provider, duration, coverage, exclusions and claim procedure for your item. Any applicable warranty is additional to your legal rights.

For the terms applicable to your item, contact Tryahu on WhatsApp 057 344 4048. Read the Terms & Conditions for relevant return conditions.

Promotions

Offers apply only to the products and conditions stated in each campaign. Check the campaign details for eligible items, prices, dates, stock limits, coupon requirements and any delivery offer.