Tryahu Online Ordering Guide | Shop Safely & Easily!
Ordering on Tryahu.com: 5 Step-by-Step Guide!
Shopping on Tryahu is easy and convenient. Follow the steps below:
Search & Browse:
Visit our website and search for your desired products on the search bar
Add to Cart:
Select your products and add them to your shopping cart or shopping basket.
Checkout:
Proceed to the checkout page once you've selected all your items.
Payment Plans:
Choose a payment plan that suits your needs. Payment method options (e.g., online card payment, cash on delivery, bank transfer, mobile money transfers, etc.).
Relax & Receive:
We'll process your order for safe and fast delivery. The estimated delivery time is within 3 hours in Accra only and up to 72 hours nationwide.
After Delivery:
Check package contents to ensure everything is correct.
Need Assistance?
??Call us at 0546122137 / 0302986021 for:
??Order inquiries
??Product information
??Returns & refunds
??Customer support
??Share Your Feedback.
Help us improve by typing in the feedback or comment note box or selecting the feedback option. Your input makes Tryahu a better shopping experience. Thank you for shopping with Tryahu today.
Happy Shopping!
Keep Your Fashion Products Looking Great with Tryahu's Care Tips!
To ensure your delicate fabrics stay in top condition, follow these care instructions:
Delicate Fabrics: Dry cleaning only is recommended to prevent damage
Variations: Slight variations in color, texture, and finish may occur
Need Help?
Contact our customer support team:
Call/WhatsApp Now: +233 573444048 / +233 546122137 / 0302986021
Email: info@tryahu.com
Office Hours: Monday - Saturday, 8 am - 8 pm
Order Now & Get Instant Delivery.
Same-day delivery within Accra
72-hour delivery within and outside Accra.
It typically takes up to 7 business days to process an exchange once we receive the returned item(s) on time.
Please note that the cost of shipping or delivering the item back to Tryahu is the customer’s responsibility, except in cases where the item has a manufacturing defect or the wrong product was received.
Additionally, Tryahu does not take responsibility for goods damaged during transit.
Also, if the item is damaged during transit, please follow these steps:
Document the Damage:
Please, take clear photos of the damaged item and the packaging as soon as you receive it.
Please, reach out to our customer support team immediately with the photos and a detailed description of the damage.
Provide Order Details:
Please include your order number and any other relevant information to help us process your claim quickly.
Wait for Instructions:
Our support team will guide you through the next steps, which may include returning the item or receiving a replacement.
We aim to resolve such issues promptly to ensure your satisfaction.
Get the most out of your purchase with Tryahu's Product Exchange Policy!
Eligibility:
Items must be in original condition with tags attached
Items must be returned within 3 days after purchase
Exchange Process:
1. Submit the Product Exchange Form on our website
2. Our team will assess your exchange request and approve or reject it
3. Upon approval, we'll credit Tryahu Cash Points into your account, equivalent to the item's value
Redemption:
Use Tryahu Cash Points to purchase any product of equivalent value
Browse our collection and choose your new item
Important Details:
A convenience fee of GH? 20.00 applies to all product exchange requests
Tryahu Cash Points are non-transferable and non-refundable
Exchange requests may take 7 business days to process
Items purchased during sales or promotions may have limited exchange time
Need Help?
Contact us at 0546122137 / 0302986021 for assistance or inquiries.
Am I Eligible for Tryahu's Exchange Policy? Find Out Here!
We strive to ensure customer satisfaction. You may exchange an item under the following circumstances:
Eligible Reasons for Exchange:
Unsatisfied with Purchase:
The item must be unopened, in its original condition, and with tags attached.
Manufacturing Defects: The item has a defect or flaw due to manufacturing
Wrong Product Received: The item received differs from the one ordered
Exchange Request Guidelines:
Timeframe: Submit the Product Exchange Form within 24 hours of receiving your order
Item Condition: The item must be in its original condition, with tags attached and packaging intact
Form Submission:
Complete and submit the Product Exchange Form on our website
Next Steps:
Once we receive your exchange request, our team will:
Review your submission
Approve or reject the exchange request
Process the exchange (if approved)
Important Notes:
Exchange requests received after 24 hours may not be accepted
Items damaged or altered by the customer are not eligible for exchange
Please contact our customer support team for assistance
Contact Us:
Call now: 0546122137, 0302986021.
No, we currently do not accept returns or offer cash refunds for a purchase. However, you may exchange a product within 7 business days of receiving your order. After 7 days your order will be rejected or considered an invalid order. You must also provide us with good, valid reasons to back your RETURN ORDER. The order must be in its original state as delivered.
Tryahu Order Cancellation Policy!
We understand that changes can occur. If you'd like to cancel your order, please follow the steps below:
Order Cancellation Request:
Send an email to info@tryahu.com within 24 hours of placing your order
Include your order number and cancellation request in the email
Important Notes:
Cancellation requests received after 24 hours may not be accepted
Orders that have already been processed or shipped cannot be cancelled
Refunds, if applicable, will be processed within 7 business days
Contact Us:
For assistance or inquiries, call 0546122137 / 0302986021 or email info@tryahu.com.
FAQs:
Q: Can I cancel my order after 24 hours?
A: No, cancellation requests received after 24 hours may not be accepted
Q: Can I cancel my order if it's already been shipped?
A: No, orders that have already been processed or shipped cannot be cancelled.
Please, take note and act accordingly. Thank you!
YES, you can change the delivery address by contacting our Customer Service at info@tryahu.com, before the order gets verified. The delivery address cannot be changed after you received a confirmation email. So make sure you check your orders carefully before you checkout.
Our delivery charges vary based on the weight of the product.
Here's what you need to know:
Nominal delivery charge: Ghs 20.00 for a single product (varies depending on weight and location) within select areas in Accra.
Free delivery: Get instant delivery on all orders above Ghs 1,000.00 within Accra.
We're committed to transparency and convenience. Our goal is to provide you with the best possible service at an affordable price.
You will receive an order confirmation email from us with details of your purchase along with shipping details and a tracking number. You will receive your package within 1-3 working days locally, depending on your location.
Your payment details can be rejected due to incorrect information being entered, mismatching of the shipping and billing address or non-availability of funds in your account. In such cases, please contact your bank or reload your account and try again. You may also contact our Customer Care for support on how to submit your details!
We accept payments through Paystack, WeCashup, Bank Transfer, PayPal, Visa Card, Master Card, Mobile Money services to all networks, and Cash on Delivery (COD). For instance, we use a technology called Secure Sockets Layer (SSL), which encrypts (or encodes) sensitive information before it is sent over the Internet. However, we are limited in our efforts by the technologies currently available, and no data transmission or storage over the Internet can 100% be guaranteed to be perfectly safe. Therefore, we work very hard to protect your information and privacy and promise or guarantee that your information will always be private, safe and secure.
A coupon code cannot be combined with any other promotional or discount offer. We do not process refunds for a coupon code. The validity of a coupon code cannot be extended under any circumstances. You may need to log in to your account to use some coupon codes.
Yes, every coupon code issued has a validity period beyond which it cannot be redeemed. You are advised to redeem your coupon code immediately and save some money to help you purchase more products.
When checking out and proceeding to pay, you will be prompted to enter a Coupon Code to avail a discount on your purchase. Only one Coupon Code can be used per order. Enter your coupon code to redeem it now.
Within 24 hours of your purchase, you will receive an order confirmation email from Tryahu.com. You can also log in to My Account to check the status of your order.
After your order has been confirmed, an invoice will be sent to the email address provided while placing your purchase. Please check your email box.
My Account is where you can edit all your account information, find details of your order history, and learn about your Tryahu Cash Points balance and other information related to your transactions on Tryahu.com.
I: Bonuses are paid out each week on every Friday. This can be done through the payment systems provided to us during your first purchase(s) and billing address.
II: Through other fast and reliable payment methods.
III: Send your full name and contact details to info@tryahu.com.
Please Note: For security reasons, attach a copy of all invoice(s) regarding purchase(s) of you and/or referred customer(s) for rapid processing and a copy of any valid national ID in any given country.
For more information, please… “Contact us Now."
OFFICE NUMBER:
0302986021
Help your friends and family to shop more, save more, and win amazing shopping referral prizes here at Tryahu.com!
To qualify for a referral bonus, one must be able to meet the following requirements at any given period of time:
A: Must be 18 years and above and mentally sound.
B: Must have an account with tryahu.com with at least a one-time purchase of any amount of our products.
SIMPLE RULES TO FOLLOW!
All you have to do is be simple and pure!
A: Refer this website to as many people as possible through word-of-mouth recommendations or by sharing it on your social media platforms.
Repeat the cycle by teaching all new members to do the same.
Please Note: You are advised to keep a copy of the invoice(s) of your own purchases and those of all referred members.
B: For each new preferred customer who purchases any of our products, you will earn a 1% commission on their first order.
C: You and/or the referred person must order products worth at least GHS 500.00 within any calendar month to qualify for rewards:
I: GHS 100+ = Instant Bonus (Shopping Voucher)
II: GHS 500+ = Instant Bonus (Shopping Voucher)
III: GHS 1000+ = Instant Cash + T-Shirt
IV: GHS 5000+ = Instant Cash + Shopping Voucher + T-Shirt
V: GHS 10000+ = Instant Cash + Smartphone + Shopping Voucher + T-Shirt
Yes | No
Tryahu provides convenient delivery options to ensure you receive your purchases quickly and efficiently.
Cash-on-Delivery (COD) Service:
Available within Accra only
Offered on selected products
Fast delivery and authentic, ready products
Products delivered in good condition
Free Delivery:
Available within Accra on orders above GHS 1000.00
No additional delivery fees
Delivery Areas:
Accra: Cash-on-delivery and free delivery available
Delivery Timeline:
The estimated delivery timeline is within 1–3 business workdays in Ghana.
Payment Methods:
Cash-on-delivery (COD)
Online payment methods and all mobile money services from available networks are supported for smooth and fast transactions.
Important Notes:
COD services will not be available to customers outside of Accra and surrounding areas.
We do instant shipping / delivery from Ghana and beyond. Our Shipping service is of high standard and we get it delivered within 1 – 10 Working days. We use both local and international couriers depending on your location. Very safe and secured. However, Orders received Monday to Friday before 3pm, are shipped the same day and orders received after 3pm are shipped next business day. There are no orders shipped out on Saturday, Sunday or on holidays. If you place your order on those days it will be shipped out the following business day. All deliveries come with online tracking and all orders are shipped in discreet, unmarked boxes.
Absolutely, YES, we're committed to delivering authentic products that meet your expectations! We understand that quality is subjective, and our product range reflects that. With thousands of products from various brands and categories, we cater to diverse needs and preferences. Whether you're looking for high-end quality or affordable options, we've got you covered. Our goal is to exceed your expectations and provide the best possible shopping experience.
By clicking on "My Account" on the top right corner of the homepage, a new window will open where you will be asked for a few details to set up your account. We recommend you register in order to track your order(s) and get all the necessary details related to your account. You also have the option of adding products to your cart and opting for guest checkout by entering your email address.
Yes. Orders of five smocks or more automatically qualify for a 10% discount. For larger corporate or event needs, please contact us directly for tiered pricing.
Also, we offer massive discounts on our product categories.
Yes. International shipping rates depend on destination and order weight. Contact us with your address for a custom quote.
After your purchase, you’ll receive a tracking number via SMS or email. You can track your package through our courier partner’s website or by replying to the confirmation message we sent.
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