Last updated: 16 October 2026:
At Tryahu, looking after your personal information is part of earning your trust. This policy explains the information we collect, how we use it, when we share it and how you can exercise your privacy rights.
It applies to information handled through our website, orders, customer accounts, physical shop and related telephone, email, WhatsApp and social media interactions.
1. Who is responsible for your information?
Tryahu is responsible for deciding how personal information covered by this policy is used. For these activities, Tryahu acts as the data controller.
Website: https://tryahu.com
Privacy enquiries: manager@tryahu.com
Telephone: +233 54 612 2137
WhatsApp: +233 57 344 4048
Address: Dansoman–Russia Road, Accra, Ghana.
We handle personal information under Ghana’s Data Protection Act, 2012 (Act 843), and other laws applicable to the activity concerned.
2. Information we collect
We collect information relevant to your interaction with us. Depending on the service you use, this may include:
- Contact and account details: your name, telephone number, email address, login credentials, saved addresses and account preferences.
- Order information: products purchased, amounts paid, transaction references, order history and delivery or collection arrangements.
- Delivery details: the recipient’s name, telephone number, address, GhanaPost GPS address, landmarks or a location you choose to share.
- Payment and refund details: payment method, payment status and the information needed to verify a transaction or process a refund.
- Customer-support records: enquiries, complaints, messages, photographs and other information relevant to your request.
- Returns and warranty information: proof of purchase, product serial numbers, reported faults and inspection findings.
- Website information: IP address, browser and device information, pages visited, timestamps, referring pages and technical or security logs.
- Marketing choices: subscriptions, consent records and unsubscribe requests.
- Voluntary contributions: reviews, feedback or information submitted for a particular survey or promotion.
We do not need your Mobile Money PIN, card PIN or payment authorisation code. Do not send these through customer-support messages.
3. How we obtain information
Most information comes directly from you. We may also receive information from payment providers, delivery partners or platforms through which you contact us.
If someone orders a product for you, we may receive your contact and delivery details to fulfil that order.
When providing another person’s details, make sure you are entitled to share them and tell that person about this policy. Receiving an order does not automatically subscribe the recipient to marketing.
You can browse our website without creating an account, although technical information may still be collected. We need certain details to fulfil an order, arrange delivery or respond to an enquiry. If necessary information is not provided, we may be unable to complete that activity.
4. How and why we use information
We use personal information to:
- Process and fulfil orders.
- Verify payments and arrange refunds.
- Manage accounts and requested services.
- Arrange delivery or collection.
- Handle enquiries, returns, complaints and warranty requests.
- Detect fraud, investigate misuse and protect our systems.
- Maintain records required for accounting, tax and legal purposes.
- Understand and address website or service problems.
- Send marketing communications where you have consented.
Our lawful basis depends on the activity. It may be the performance of an agreement with you, compliance with a legal obligation, your consent or a legitimate interest recognised by law.
Where we rely on legitimate interests, we consider whether the activity is necessary and proportionate and how it affects your rights.
Visiting the website or making a purchase is not blanket consent for unrelated marketing or other uses of your information.
5. Payments
Payment providers handle information needed to process payments through their systems. Their privacy notices explain their own processing activities.
Tryahu may receive transaction references, payment status and other details needed to confirm payment, reconcile an order or issue a refund.
Use the payment options displayed at checkout or confirmed through our official contact channels. Contact us if you receive an unexpected request to pay into a different account.
6. When we share information
We do not sell, rent or trade your personal information.
We may share relevant information with:
- Delivery providers and drivers, including Uber or Bolt services where used for an agreed delivery.
- Banks, Mobile Money providers and payment processors, for payments, refunds and transaction disputes.
- Hosting, technology and communications providers, to operate and support our services.
- Suppliers, manufacturers or service centres, where necessary to resolve a product or warranty issue.
- Analytics or advertising providers, where such services are used and the necessary legal basis and consent requirements are satisfied.
- Professional advisers, regulators or public authorities, where disclosure is legally required or otherwise lawfully justified.
For example, a delivery driver may need the recipient’s name, telephone number and location. That does not entitle the driver to use those details for unrelated purposes.
Where a provider processes information on our behalf, we require appropriate confidentiality, security and use restrictions. Some providers also act independently under their own legal obligations and privacy notices.
If ownership of the business changes, relevant information may be transferred where lawful and necessary, subject to appropriate safeguards and any required notice.
7. Cookies and website technologies
Cookies and similar technologies help our website maintain shopping baskets, manage login sessions, remember preferences and support security.
Where analytics or advertising technologies are used, they may collect information about visits, interactions and online identifiers. This information is not necessarily anonymous.
Where consent is required, we must obtain it before using the relevant technology. Continuing to browse does not, by itself, provide that consent.
You can manage cookies through your browser and any privacy controls provided on the website. Blocking essential cookies may affect functions such as login, the basket or checkout.
Contact us if you need information about a particular technology or assistance with a privacy choice.
8. Marketing communications
We send direct marketing with your prior written consent, including an appropriately recorded electronic opt-in.
Placing an order or contacting customer support does not automatically subscribe you to promotional messages.
You can withdraw consent by:
- Using the unsubscribe option in a marketing email.
- Following the instructions in a promotional message.
- Replying “STOP” to a promotional WhatsApp message.
- Contacting us using the details above.
We may keep a limited record of your opt-out so that we can respect it.
Necessary order, delivery, refund and security messages may continue. These are separate from promotional communications.
9. Processing outside Ghana
Some technology, payment or communications providers may process information outside Ghana.
Where we arrange overseas processing, we are responsible for assessing the applicable requirements and putting appropriate safeguards in place. Depending on the activity and law involved, these may include contractual protections, restrictions on access and legally required transfer mechanisms.
Contact us for information about relevant processing locations and safeguards.
This policy does not treat your use of the website as consent to unrestricted overseas processing.
10. How long information is kept
We retain personal information only for as long as needed for its purpose or an applicable legal requirement.
Relevant factors include:
- Whether an account or order remains active.
- Tax and accounting record requirements.
- Returns, warranties and unresolved complaints.
- Fraud investigations, disputes and legal claims.
- The need to retain evidence of consent or an opt-out.
Closing an account does not automatically erase records that must lawfully be retained. Such records remain restricted to their continuing purpose.
Information that is no longer needed should be securely deleted or anonymised. Backup copies may remain until the relevant backup cycle ends and must remain protected during that period.
11. Security
We are responsible for taking reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
No website, payment service or storage system can guarantee complete security. We do not promise that information can never be compromised.
If an incident affects personal information, we will investigate, take appropriate action and make any notifications required by law.
Use a strong, unique account password and contact us promptly if you suspect unauthorised access. Our customer-support team will not ask for your account password or payment PIN.
12. Your rights
Subject to applicable law, you may:
- Ask whether we hold information about you and request access.
- Ask how information is used and to whom it is disclosed.
- Request correction of inaccurate or incomplete information.
- Request deletion where the information is no longer lawfully needed or another legal ground applies.
- Object to processing in circumstances recognised by law.
- Withdraw consent for processing based on consent.
- Require us to stop direct marketing.
- Exercise applicable rights concerning significant decisions made solely through automated processing.
- Complain to a data protection authority.
Additional rights, including restriction or portability, apply where the relevant law provides them.
Send requests through our contact details above. You do not need an active account. We may request reasonable information to verify your identity or an authorised representative’s authority.
We respond within the applicable legal timeframe. If a request cannot be fulfilled in full, we will explain the reason.
13. Children and sensitive information
Our purchasing and account services are intended for adults aged 18 or over. An adult should arrange purchases for children.
We do not knowingly invite children to open accounts or subscribe to marketing. Contact us if you believe a child has provided information without appropriate authorisation.
Buying a wellness product does not require you to provide a medical history. Avoid placing medical information, payment credentials or other sensitive details in public reviews or ordinary order notes.
If a particular service requires sensitive information, its purpose and handling must be explained separately, with the appropriate legal basis and safeguards.
For device repairs or data recovery, access to information on the device must be limited to the agreed service. A repair request does not authorise unrelated use of your files.
14. Reviews and external platforms
Reviews and other material you submit for public display may be visible to other people. Avoid including private contact details or another person’s personal information.
We seek separate permission before using a private message, identifiable customer photograph or testimonial in advertising.
Other websites and platforms, including social media and messaging services, operate under their own privacy notices. Those notices do not remove Tryahu’s responsibilities for information we receive and use.
15. Complaints and policy updates
You can raise a privacy concern directly with Tryahu or complain to Ghana’s Data Protection Commission:
Website: https://dpc.gov.gh
Email: info@dpc.gov.gh
You do not need to complete our internal complaint process before contacting the Commission.
We may update this policy when our activities or legal obligations change. The latest version will show its revision date. We will provide appropriate notice of material changes and obtain fresh consent where required.
Updates do not remove your existing rights or automatically authorise a new use of your information.
Website measurement and your choices
Our first-party traffic reports use a daily visitor hash rather than storing your IP address. They respect Do Not Track, Global Privacy Control and an explicit analytics refusal.
When Google Analytics is enabled, it loads only after you choose Allow analytics. It measures general page categories, product IDs, quantities, shopping values, checkout steps and WhatsApp button clicks. Our analytics events exclude customer contact details, address information, passwords, payment references and private page links. Advertising signals are disabled.
Google receives technical connection information when its script loads and may use analytics cookies. Use Cookie preferences below to allow or refuse optional analytics. Refusing keeps your cart, account and checkout working; withdrawing permission stops future collection and removes analytics cookies on this site.